As an OpenPhone partner and a customer since 2021, I’ve had plenty of time to experience what truly makes this service and company unique. If you’re managing a business and want to keep your personal and professional life separate without juggling multiple phones, OpenPhone is exactly what you need.
First off, the convenience across platforms is unbeatable. OpenPhone has an app for your phone, a desktop app, and even an internet app, so you can stay connected no matter where you are or what device you’re using. It’s easy to switch between the desktop and mobile experience, which has made my workflow seamless.
One of the other standout features for me has been call recording, which is especially helpful for keeping track of important conversations (following state rules, of course). Automated message responses are a lifesaver too. Whether it’s to let clients know I’ll get back to them shortly or to give quick updates, it’s great for managing expectations without feeling tied to my phone all day.
Additional OpenPhone Product Features:
- Cross-Platform Access: Use OpenPhone on your mobile device, desktop, or browser, ensuring you’re always connected.
- Separate Personal & Business Lines: Keep your personal and business communications separate on one device.
- Call Recording: Record calls as needed (following state regulations) for accurate record-keeping or training.
- Automated Messaging: Set up auto-replies to inform clients or colleagues of your availability, keeping everyone in the loop.
- Voicemail Transcription: Get transcribed voicemails so you can quickly read messages without listening to recordings.
- Team Collaboration: Multiple team members can access the same phone number, making customer service and sales collaboration smooth.
- Shared Phone Numbers: Share numbers across your team for customer support or sales, allowing collaborative management.
- Customizable Caller ID: Easily distinguish personal and business calls with custom caller ID.
- Integration with CRMs and Apps: Integrate OpenPhone with tools like HubSpot, Slack, and Zapier to automate workflows and manage communications.
- Analytics & Reporting: Access insights on call activity to track team performance and client engagement.
- Texting & MMS: Send texts, pictures, and documents, making it easy to handle business matters over messaging.
OpenPhone’s platform is built with simplicity and usability in mind, making it a breeze for business owners and teams to manage calls, texts, and voicemails from one place. The interface is clean, intuitive, and accessible across mobile, desktop, and browser platforms, so you’re never out of reach.
Pricing:
OpenPhone offers a few flexible pricing tiers to match different needs:
- Standard Plan:
- Cost: $13/month per user (billed annually) or $17/month (billed monthly)
- Includes one business phone number, messaging, calling, call recording, and integrations with apps like Slack.
- Premium Plan:
- Cost: $20/month per user (billed annually) or $25/month (billed monthly)
- Adds advanced features like analytics, call transfers, and HubSpot integration.
- Enterprise Plan:
- For larger teams with custom needs (pricing available upon request)
- Includes customized support and onboarding, advanced team features, and tailored integrations.
My Takeaway: OpenPhone Keeps My Business Running Smoothly
If you’re a business owner looking to streamline your communications and bring order to your work life, I highly recommend giving OpenPhone a try. It’s easy to set up, user-friendly, and genuinely built with small business owners in mind. Plus, their team has been nothing short of fantastic in terms of support and product updates.
Whether you’re just starting out or managing a growing team, OpenPhone offers a flexible, professional solution to keep your business running smoothly—without the headache.
